Comments on: Bye bye United. How United lost (another!) 1K Member

By: Scott Edmund Campbell

Scott Edmund Campbell — Sun, 11 Apr 2010 22:49:37 +0000

I think its time to get rid of these old threads or crap. I still fly United and they have made giant strides in their cabins, and customer service on and off aircraft. I am a 1K and I get there only by flying 100 segments NOT the mileage.
Granted the past time I was a premier executive i was upgraded more often then now, I’m still cofident things are improving. You can fly US AIR and Continental and your segments will count towards United, if you DON’T have accounts with the other two. Next weekend April 18th I’m flying to HNL (Honolulu) from LAX (Los Angeles) on a triple 7 I’m waitlisted for an upgrade for my wife and I. I’ll let you know how I fare (ha!) but you can be sure there will be employees ahead of me, and that’s my biggest gripe. It’s not even allowed on Virgin America, agaisnt corporate policy, no personel ALLOWED, a far cry from a 757 full of united FA’s in FIRST CLASS headed from LAX to SFO for their asian trips. Even United Express will put their pilots in first before they honor the customers. Makes you wonder,

FLY HIGH – ,PILOT62

By: Dave A

Dave A — Sat, 09 May 2009 18:17:36 +0000

I have to agree that things have gotten worse at United. Unfortunately those of us in Denver have limited choices if we travel internationally.

One of the commitments they have evidently trashed is the non-expiring miles which they guaranteed to 1 million mile travelers. As I’m getting up in age, the possibility to accumulate miles while working for use when I retire was really valuable to me. Now that I’m starting to serious consider retirement United has GONE BACK on this previous commitment that miles in a one-million mile traveler’s account would never expire.

Simply put, they don’t care any more.

By: Robert Andrews

Robert Andrews — Mon, 14 Jan 2008 11:47:14 +0000

Impresive – and sadly acurate – commentary.
I had a large number of points left over early last year and was invited to “use them or lose them”. So I converted them into a return trip from Sydney, Australia, to Las Vegas.

It was an economy class ticket, but hey, it cost me about $US150 to get there and back instead of nearly A$2000 if I’d paid for it so i wasn’t complaining.

The best thing about flying United from Australia to US is that not many other people do. So each way I ended up with three seats to myself – a flat bed in effect when you fold the armrests up – certainly flatter than the old fashioned seats I last experienced business class on a flight from Germany to Washington DC….

UA has sadly fallen so far behind the standards one now expects from European, Asian and Oceania airlines, one can only wonder how they survive. Is it because Americans fly through a sense of duty?

Your Mileage Plus experience is symptomatic of a terminal virus for which management are far too blinkered to look offshore for a cure.

Australians and New Zealanders are prolific fliers – we have to if we are going to see other parts of the globe! I know of not one who would willingly fly a US airline. And United – alas – is now at the bottom of the list….